FAQs
You’re curious. We get it.
Good thing you're on this page, 'cause we got answers.
(If you don't see what you're looking for, get in touch and we'll get back to you.)
Your Winemaking Questions
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Nope. Organic winemaking is a whole ordeal we just don’t have the family-power, patience, or money to handle right now. Organic winemaking comes with issues we wanted to avoid (like a higher risk of the wine going bad during production and in the bottle).
Instead, we aim to make natural wines, which you can read about next! -
Great question. No one really knows.
For real, the wine industry basically says that as long as you try to follow traditional, sustainable, and/or low intervention practices throughout vineyard growth, grape harvest, and the winemaking process, you're considered a natural winemaker.
This is in stark contrast to the big generic wine brands that follow industrialized or commercial practices that often result in overly sweet, oaky, or flat-out crappy wine.
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Low intervention is when a vintner uses as few additives as possible during the winemaking process. We only "intervene" to guide the development of the wine towards a flavor profile we think is tasty as well as stable.
In practice, this means we avoid unnecessary additives, sugar, fining agents, flavors, etc. We keep our commercial yeast usage to a minimum, too.
We also do not use any coloring agents in our wines. What you see is what you get. Literally.
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Currently, all our grapes come from Paso Robles vineyards. For everything else, we prioritize buying from local Arizona businesses and/or American-based companies when we can afford it.
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We do what we can for now. Our grapes are from sustainable CA vineyards, but we hope to reduce our shipping impact by buying local fruit when we can.
We also have a highly efficient winery building that boasts quality insulation, mini-split heat pumps, septic systems, and more.
Additionally, we aim to work with sustainable or eco-friendly businesses for all our materials and vendor needs. For example, our business cards use recycled paper, our stickers are made with eco-friendly ink, and we use glass bottles for our wine that can be easily recycled.
Your Ordering Questions
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We use a third-party ordering and compliance platform called Vinoshipper to bring our wines to appropriately aged adults in over 40 states.
When you buy from our online store, you'll get a tracking number and Vinoshipper notifies us of your order. We package and ship it via UPS, usually within 2-3 business days. Sometimes it takes longer, but we really do our best not to do that.
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Make sure your pretty ass is home when your wine shows up. Or someone's pretty ass, as long as it's aged 21 or older.
This can be you or any other eligible adult in your home, but it certainly can't be your kiddo, or your annoying nephew, or your cat.
UPS will attempt to deliver your order across three business days. After that, here's what you need to know.
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Vinoshipper guarantees delivery, so you can call or email them if your order is lost or damaged. We unfortunately can't help you there.
Also, Vinoshipper might place a hold on orders that could be affected by excessive heat or cold. This is because wine is sensitive to these temperatures and can be ruined if shipped under these extreme weather conditions.
Your Shipping / Refund Questions
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Once we ship your order (usually within 2-3 business days), the delivery times are up to UPS and the method of shipping you paid for.
UPS Ground, for example, usually takes 1-5 days for shipping. Vinoshipper + we suggest upgrading to expedited shipping if you don't want to risk your wine being damaged or affected by temperature changes.
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Because legal reasons.
Some states have laws that simply don't allow the shipping or import of out-of-state alcohol. These include Arkansas, Delaware, Mississippi, Rhode Island, South Dakota, and Utah. Sucks, but such is life.
We're currently working on expanding into Alabama, Connecticut, Michigan, Montana, and New Jersey. Join our newsletter if you live in one of these states to be notified of when you can legally order!
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We don't offer refunds if you don't like our wine, ordered the wrong one, regret your late-night decision, decide you suddenly hate our guts, etc.
However, there are a few special cases where you may be eligible to receive a replacement product or full refund. If you ordered through our site, please read Vinoshipper's return policy here.
If you bought from us in person or did a pick-up order, and one of your bottles has gone bad (it’s rare, but it can happen with natural winemaking), we’ll do our best to make it right — contact us here.
Any Other Questions?
