FAQs
You're curious -- we get it.
Good thing you're on this page, 'cause we got answers.
(If you don't see what you're looking for, get in touch and we'll get back to you.)
Your Winemaking Questions
What is a "natural" wine?
What does "low intervention" mean?
What does "low intervention" mean?
Great question. No one really knows.
For real, the wine industry basically says that as long as you try to follow traditional, sustainable, and/or low intervention practices throughout vineyard growth, grape harvest, and the winemaking process, you're considered a natural winemaker.
This is in stark contrast to the big generic wine brands that follow industrialized or commercial practices that often result in overly sweet, oaky, or flat-out crappy wine.
What does "low intervention" mean?
What does "low intervention" mean?
What does "low intervention" mean?
Low intervention is when a vintner uses as few additives as possible during the winemaking process. We only "intervene" to guide the development of the wine towards a flavor profile we think is tasty.
In practice, this means we avoid unnecessary additives, sugar, fining agents, flavorings, etc. We keep our commercial yeast usage to a minimum, too.
We also do not use any coloring agents in our wines. What you see is what you get. Literally.
Are you sustainable?
What does "low intervention" mean?
Are you sustainable?
We try! For example, we buy our grapes from sustainable CA vineyards, and someday we hope to buy from Arizona vineyards to reduce our shipping impact. We also have a highly efficient winery building that boasts quality insulation, heat pumps, septic systems, and more.
Additionally, we try to work with sustainable or eco-friendly businesses for all our materials and vendor needs, with a preference for local Arizona businesses and American-based companies.
Your Ordering Questions
How does ordering work?
What if my order is delayed, lost, or damaged?
What happens after I order?
We use a third-party ordering and compliance platform called Vinoshipper to bring our wines to appropriately aged adults in over 40 states.
When you buy from our online store, you'll get a tracking number and Vinoshipper notifies us of your order. We package and ship it via UPS, usually within 2-3 business days. Sometimes it takes longer, but we really do our best not to do that.
What happens after I order?
What if my order is delayed, lost, or damaged?
What happens after I order?
Make sure your pretty ass is home. Or someone's pretty ass, as long as it's aged 21 or older.
This can be you or any other eligible adult in your home, but it certainly can't be your kiddo, or your annoying nephew, or your cat.
UPS will attempt to deliver your order across three business days. After that, here's what you need to know.
What if my order is delayed, lost, or damaged?
What if my order is delayed, lost, or damaged?
What if my order is delayed, lost, or damaged?
Vinoshipper guarantees delivery, so you can call or email them if your order is lost or damaged. We unfortunately can't help you there.
Also, Vinoshipper might place a hold on orders that could be affected by excessive heat or cold. This is because wine is sensitive to these temperatures and can be ruined if shipped under these extreme weather conditions.
YOur Shipping/Refund Questions
How long does shipping take?
Why can you only ship to some states?
Why can you only ship to some states?
Once we ship your order (usually within 2-3 business days), the delivery times are up to UPS and the method of shipping you paid for.
UPS Ground, for example, usually takes 1-5 days for shipping. Vinoshipper (and we) suggests upgrading to expedited shipping if you don't want to risk your wine being damaged or affected by temperature changes.
Why can you only ship to some states?
Why can you only ship to some states?
Why can you only ship to some states?
Because legal reasons.
Some states have laws that simply don't allow the shipping or import of out-of-state alcohol. These include Arkansas, Delaware, Mississippi, Rhode Island, South Dakota, and Utah. Sucks, but such is life.
We're currently working on expanding into Alabama, Connecticut, Michigan, Montana, and New Jersey. Join our newsletter if you live in one of these states to be notified of when you can legally order!
What's your refund policy?
Why can you only ship to some states?
What's your refund policy?
We don't offer refunds if you don't like our wine, ordered the wrong one, regret your late-night decision, decide you suddenly hate our guts, etc.
However, there are a few special cases where you may be eligible to receive a replacement product or full refund.
Any other questions?
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